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Shipping Infomation

 

Free Shipping Promotion:

If your order totals $50 or more, you automatically qualify for "FREE SHIPPING" within the lower 48 within the USA (we are sorry but the cost of shipping make us unable to offer free shipping anywhere else).

Items that are bought using free shipping always ship GROUND and through the method we deem most appropriate.

If you need an order sent faster, please email us at info@touchofeurope.net to arrange it or you can choose a paid service in checkout that will get it there faster for you.

Any shipping methods faster than ground do not qualify for free shipping.

International Orders, Hawaii and Alaska (i.e If the shipping address is OUTSIDE OF THE USA or in Alaska or Hawaii):

Use the coupon codes below to receive a discounted shipping rate. The discount varies based on the amount of money spent on an order. This discount makes the amount you pay for shipping approximately equivalent to what the shipping cost would have been if the recipient's address was in the continental USA.

Subtotal Discount Code
$50 - $149.99 $10 off NONUSA10
$150 - $249.99 $15 off NONUSA15
over $250 $20 off NONUSA20


Indirect and Direct Signature requirements:
Signature requirements apply to domestic US shipments ONLY

Orders $70 to $299.99 require an indirect signature.
This means that if the first delivery attempt is unsuccessful a note will be left at the address given under "Ship To". This note has the option for the customer to sign and the package will be left where specified by customer on the next delivery attempt.

Orders $300 and more require a direct signature.
A direct signature is obtained when the package is delivered to the shipping address and a signature is given to the delivery person. The signature cannot be left on a note, delivery notice, or any other method. It must be in person.

If after the third delivery attempt the necessary signature type has not been obtained, the package will be returned to Touch of Europe. In the event a package is returned due to lack of signature, the purchase amount will be refunded, minus the cost for shipping even if order was eligible for free shipping. The shipping cost includes from Touch of Europe to the shipping address and from the shipping address back to Touch of Europe.

Example:
Order subtotal = $100
Shipping cost = $10 one way (so x 2 for shipping TO you and BACK to us)
Total refund = $80

RETURNS AND REFUNDS

Returned items must be unused and in re-sellable condition.

We do not refund shipping cost on orders and will recoup shipping cost for orders shipped free of shipping charges; unless the error is ours.

We charge a 10% restocking fee for returns unless the error is ours.

We suggest if your item is under $20.00, you may want to consider the costs of 10% re-stocking fee and shipping costs to return your item.  Many of our customers choose to give as a gift to someone rather than get a minimal refund.

We will accept returns for any item that is not as advertised. Please notify us within 7 days of receipt and we will immediately assist you in making the necessary arrangements.

We do not provide authorizations for returns on orders older than 30 days after delivery.  The order must be returned to us within 37 days after delivery. No returns will be accepted after that date.

Please be aware that monitors and colors differ. If you have a doubt about color and it is not specified in the listing, please ask before buying.

A refund will be issued upon receipt of the return. For any additional questions or information please email us.

Please see exceptions below.

RETURNS ON FOOD, BODY CARE PRODUCTS, FLAMMABLE DIFFUSERS

For hygiene and contamination reasons we cannot accept returns on any flammable diffusers, any type of food or (body) care products and any fragrance item. Returns are only accepted if the item is not exactly as described. We take great care to select high quality items and to describe them completely and accurately. We will be happy to answer any additional questions prior to purchase.

GIFTS

Gift orders can only be returned by the buyer, NOT by the gift receiver, unless it is an exchange for the same or lesser value.


VINTAGE LINENS

All sales final. We do not accept returns on vintage linens unless we have made an error.


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