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Touch of Europe FAQ

Where can I find information on caring for my vintage textiles?

Do you ship internationally?

Can you recommend any books on textiles and lace?
How will you ship my purchases? What about insurance?
Where do your linens come from?
Do you go to Antique shows?
Can I get a refund if I am not satisfied?
Do you take credit cards? Is it safe to pay with a credit card online?
Can I order something special if I don't find what I am looking for on your site? Do you have other items in stock?
Where can I find Euro pillow shapes? What about duvets?
Do you sell wholesale to retailers?
I have inherited some vintage linens, where can I get an idea of their value?
How do product reviews work?
Are all your items old?

Answers:

Q: Where can I find information on caring for my vintage textiles?

A: Please visit our Linen Care & Textile Information Center. If you don't find an answer to your question there, feel free to email us, we'll try our best to help.
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Q: Do you ship internationally?

A: Absolutely! We have developed a loyal customer base all over the world, and we work closely with all the major international shippers to ensure safe, timely delivery no matter where you live.
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Q: Can you recommend any books on textiles and lace?

A: Please visit our Textile Information Center, Books section. It is constantly being updated and added to, suggestions for additional books and publications are more than welcome.
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Q: How will you ship my purchases? What about insurance?

A: Your purchases will be shipped within 1-2 business days. We ship all packages over 2 lbs with FedEx which will include insurance automatically. We do require a signature for packages over $100 in value, because Fedex requires it in case of a claim. We use the USPS (United States Postal Service) for international shipping, not FedEx. For lighter packages we use the USPS and will provide optional insurance if desired.
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Q: Where do your linens come from?

A: We buy from selected sources in Europe, mainly France, Germany, Holland, Italy and Belgium. Occasionally we'll find items from other countries, England, Scandinavia or even the United States. We try to specify exactly where each item is from -but we do not always know
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Q: Do you have a store (other than on-line)?

A: No, we do not have a physical store anymore.

We allow wholesale customers for our vintage linens to come to the warehouse by appointment only
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Q: Do you go to Antique shows?

A: We do 2 shows per year, in Texas, at Round Top (we show at La Bahia in Burton)
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Q: Can I get a refund if I am not satisfied?

A: We hope that won't happen of course. We do our utmost to describe our pieces accurately. If we do make an error or miss something, of course we will be happy to refund your money, including shipping both ways. We take pride in our items and in our service, and will do what we can to ensure you are fully satisfied with your purchases. There are no returns on vintage items unless we have made an error.
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Q: Do you take credit cards? Is it safe to pay with a credit card online?

A: We accept all major credit cards through our Secure Authorize.net Verified Merchant Service.
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Q: Can I order something special if I don't find what I am looking for on your site? Do you have other items in stock?

A: We have thousands of items in stock. We are happy to answer any questions, and if we can, to help you find that special item you are looking for. If we don't have it in stock, we can add it to our shopping list for our next European buying trip.

Can't find exactly what you are looking for? Let our buyers find it for you! While we do our best to provide you with a wide variety of decorative antiques, should you be in the market for something we don't currently have just email us with all the details (and picture, if possible). We have many reputable sources, both in England and France, that shop for us year 'round. While we cannot guarantee that we will be able to fulfill every request, we do promise to do our best to make you happy.
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Q: Where can I find Euro pillow shapes? What about duvets?

A: Please email us at info@touchofeurope.net and just put duvet info in the title with your name and address. We'll send you the addresses immediately. For the pillows, we sell them here on the site, see under 'Bedroom Linens'
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Q: Do you sell wholesale to retailers?

A: Yes, we do, our vintage linens only though, at this time. We would be happy to send you more information upon request to info@touchofeurope.net
Please note that the site prices are retail prices. Wholesale pricing is available for retail shop owners, decorators and antique dealers. We welcome new wholesale accounts and will work with you in any way we can to make this a mutually profitable business relationship.
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Q: I have inherited some vintage linens, where can I get an idea of their value?

A: If there is a museum with a textile section in your area, contact them to find out if there is an appraiser near you that can help. A textile conservator can also be of help if they know of one. Another good place to ask is a quilt shop. Quilt shops often know textile experts and can help point you in the right direction.
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Q: How do product reviews work?

A: For recent orders, you will receive an email within 2 weeks of your shipping date asking you to review your recent purchases. For others, you can post product reviews on each product page using the link below the product description. Every product review will be entered into our monthly drawing, so you could win a $50 gift card! 

Important Fields: Name – the username of the author. Title – sets the title, or brief summary of the review. Rating – the rating given for the product. 5 stars being excellent and 1 star being poor. Comment – where the author leaves the actual product review. Return to Top

Q: Are all your items Old or Vintage?

A: No and if they are, we will always point it out. Our items range in age from new to over 130 years old generally. While it is sometimes impossible to determine the exact age of a vintage piece, we always try to give you an estimated age based on the items providence, how we acquired it and our many years of expertise..
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